Privacy

Privacy Policy

This document was last updated on 15th June 2011
We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time 

Privacy policy for Forum Business Media Ltd

At Forum Business Media Ltd we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by the online solicitors at LegalCentre.co.uk.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

i.     Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
ii.    Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information, signs up for our newsletter or makes a purchase.
iii.   Information provided to us when our visitors communicate with us electronically for any reason.

Use of cookies

With regards to the new requirements on Cookies following the revision of the e-Privacy Directive, we are working towards implementing the new requirements in line with guidance from the Information Commisioner's Office".

Cookies are used to improve our visitors experience to our website. For e.g. we use session cookies to provide smooth transitions from placing an order to the final checkout phase. We also use cookies to provide us with analytical information about the sites usage and pages visited. This information is only used by our internal marketing department, and no personal details are recorded.

Where used, these cookie files are downloaded to your computer hard drive automatically. They are small text files that only contain information to enhance the users experience and to provide us with statistical information about website usage.

All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website

Use of your information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

i.    To provide you with information relating to our website, products or our services that you request from us.
ii.   To provide you with information on other products that we feel may be of interest to you.
iii.  To meet our contractual obligations to you.
iv.  To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you when you have provided consent and, only by those means you provided consent for.  If you do not want us to use your data for our or third parties use, then please instruct us by email cs@forumbusinessmedia.co.uk or telephone us on 0208 941 8589 or write to us at Forumbusinessmedia, Unit F3, Kingsway Business Park, Oldfield Road, Hampton, Middlesex, TW12 1AL.

Storing your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.  (See our security of customers’ data policy below for more information).

Security of customers’ data: policy and procedure

Personal data

•   All customers’ contact details are stored only on our internal databases, which can be accessed only by Forum employees. 
•   Forum Business Media Ltd gives customers the opportunity to opt out of receiving marketing information. This information is kept in a suppression list. All post and fax mailing is screened for Forum Business Media Ltd by suppliers against official mail and fax preference lists.
•   Forum maintains anti-virus software on both server and all individual PCs.

Credit card data

Forum Business Media Ltd offers customers the opportunity to pay for products by credit/debit card.  The Payment Card Industry Security Standards Council has introduced a Data Security Standard that requires us to ensure that all customers’ security data is appropriately protected.  This document sets out what the key principles of the Security Standard are and the procedures Forum Business Media Ltd has have put in place in order to meet them.

1.    Build and maintain a secure network
1.1  Install and maintain a firewall configuration to protect cardholder data
1.2  Do not use vendor-supplied defaults for system passwords and other security parameters.

Cardholder data is only held on a secure webpage to which only the appropriate Forum Business Media Ltd staff have access.  As soon as the details are downloaded from the webpage and processed the details are deleted from the webpage.

2.    Protect Cardholder Data
2.1  Protect stored cardholder data
2.2  Encrypt and maintain secure systems and applications.

For credit card payments made via PayPal through our website, cardholder data is processed by PayPal using their secure systems.  Only specially authorised PayPal staff will have access to these details.  At no point is cardholder data divulged to Forum staff.

For credit card payments made by telephone to Forum Business Media, the cardholder data is only handled by authorised members of staff.  Once a sales order is processed the payment, using the cardholder data provided, is made via the credit card terminal.  As soon as the transaction has been entered and accepted by the bank, the hard copy of the cardholder data is destroyed by shredding.  The merchant copy of the credit card receipt is stapled to the sales order and a black permanent marker pen is used to cross through all cardholder data, making it unreadable.

No cardholder data details are held electronically or physically.

3.     Maintain a vulnerability management program
3.1   Use and regularly up-date anti-virus software
3.2   Develop and maintain secure systems and applications

Maintaining and reviewing our systems is an on-going process.  Appropriate security checks were made when a new website went live in April 2010.

4.    Implement strong access control measures 
4.1  Restrict access to cardholder data by business need-to-know
4.2  Assign a unique ID to each person with computer access
4.3  Restrict physical access to cardholder data.

Only the Customer Services staff, who process the sales orders, have access to cardholder data.

Physical access to cardholder data is restricted to Customer Services staff only.  All data is destroyed as soon as the payment has been processed.

5.     Regularly monitor and test networks
5.1   Track and monitor all access to network resources and cardholder data
5.2   Regularly test security systems and processes
5.3   Maintain a policy that addresses security information.

All cardholder data is deleted or destroyed as soon as the transaction has been processed.  No cardholder data is held electronically on our network or in hard copy.

Forum Business Media Ltd takes seriously our responsibility to secure all cardholder data.  Our systems and procedures are continually reviewed annually and any improvements implemented.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically.  Transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

i.    Where we sell any or all of our business and/or our assets to a third party.
ii.   Where we are legally required to disclose your information.
iii.   To assist fraud reduction and minimise credit risks.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access to information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10.00, which covers our administrative costs.  Please contact us if you wish to make such a request.

Contacting us

If you have any questions or queries relating to this Privacy Policy then please contact us at:

Forum Business Media Ltd,
Oldfield Road,
Hampton,
Middlesex TW12 2HD
Tel: +44 (0)20 8941 8589
Fax: +44 (0)20 8941 8389
cs@forumbusinessmedia.co.uk